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Service User Agreements with the CNA and CNAC


All telecommunications service providers (“TSP”) are required to sign and deliver to the Canadian Numbering Administration Consortium (“CNAC”) (i) a CNA Service User Agreement; and (ii) in the instance described below, the CNAC Service User Agreement, prior to being eligible to obtain any numbering resources from the Canadian Numbering Administrator (“CNA”) (COMsolve Inc.).

Please note that the CNA is not permitted to provide a TSP with numbering resources until it has received all of the applicable agreements from the TSP.

CNA Service User Agreement

The CNA Service User Agreement is an agreement between a TSP and the CNA; it provides for the terms and conditions that govern how the CNA provides numbering resources to a TSP and how such resources are to be used by the TSP. There are two versions of the CNA Service User Agreement:

a) the Exempt version, and

b) the Contriubutory version.

The CNA Service User Agreement (Exempt) is to be executed by all TSPs that are exempt from having to pay any amount towards the costs of numbering administration in Canada, (e.g., Internet Service Providers, Paging Service Providers, Resellers and End-Customers, etc.) in accordance with the CRTC approved funding mechanism.

The CNA Service User Agreement (Contributory) is to be executed by all service users that are required to make a contribution to the costs of numbering administration in Canada (i.e., an Incumbent Local Exchange Carrier (ILEC), a Competitive Local Exchange Carrier (CLEC), an Independent Telephone Company, a Canadian International Carrier, an Interexchange Carrier or a Wireless Service Provider (WSP)) in accordance with the CRTC approved funding mechanism.

Please note that if the TSP’s circumstances change, a TSP that signs an Exempt version of the CNA Service User Agreement may be required to sign the Contributory version on request to continue to be eligible to obtain numbering resources.

CNAC Service User Agreement

All TSPs that are required to execute the Contriubutory CNA Service User Agreement are also required to execute a CNAC Service User Agreement with the Canadian Numbering Administration Consortium (CNAC). The CNAC Service User Agreement provides for the terms and conditions that govern the funding mechanism for all TSPs that are required to execute the Contributory version of the CNA Service User Agreement.

Copies of the three types of Agreements are available for download below:


1. CNA Service User Agreement (Exempt/exempt)

a. English version - CNA_SERVICE_USER_AGREEMENT_(EXEMPT)_2019_01.pdf(2019-01)

b. version française - ANC_ENTENTE_RELATIVE_AUX_UTILISATEURS_DU_SERVICE_(EXEMPT)_2019_01.pdf(2019-01)


2. CNA Service User Agreement (Contributory/contributif)

a. English version - CNA_SERVICE_USER_AGREEMENT_(CONTRIBUTORY)_2019_01.pdf(2019-01)

b. version française - ANC_ENTENTE_RELATIVE_AUX_UTILISATEURS_DU_SERVICE_(CONTRIBUTIF)_2019_01.pdf(2019-01)


3. CNAC Service User Agreement

a. English version - CNAC_SERVICE_USER_AGREEMENT_v4_2015-01.pdf(2015-01)

b. version française - CGNC_ENTENTE_RELATIVE_AUX_UTILISATEURS_DU_SERVICE_v4_2015-01.pdf(2015-01)


Each TSP is encouraged to consider carefully the terms set out in the above agreements before executing the same. Once executed, the agreements are binding.

Executed agreements are to be sent by mail, facsimile or email to the following address:


Welch LLP
123 Slater St. 3rd floor
Ottawa, Ontario K1P 5H2

Attention: Gail Yeung, CA
Fax (613) 236-8258
email at gyeung@welchllp.com.

If the agreements are initially sent by facsimile or email, an original copy is to be sent the above address by ordinary mail.

For additional information on the CRTC approved funding mechanism see CNAC Funding Mechanism.

 


The role of the Canadian Numbering Administrator (CNA) is being performed by COMsolve Inc. under contract with Canadian Numbering Administration Consortium Inc. (CNAC). The CNAC Privacy Policy and the www.cnac.ca Website Terms of Use may be found using the following links:
Privacy Policy      Website Terms of Use


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